Current Jobs

Branch Manager 

Number of positions: 1 

Purpose of the Job:
The position will be responsible for business development and operations, ensuring compliance, staff engagement and business acquisition to grow profitability in line with the bank’s strategy. 

Reports to: Head of Branches 

Job Description 

• Implement business development strategy to grow liabilities and assets at branch level 

• Formulate and implement branch business plans, forecasts and budgets and ensure control and reviews. 

• Support marketing initiatives and give feedback on products performance in the branch markets 

• Cross-sell and upsell new business partnerships to increase income streams to the branch and the bank in general 

• Ensure compliance with both internal and external regulatory requirements 

• Review and report any Money Laundering risks associated with business processes and existing customer base. 

• Develop the branch business strategy in line with the corporate strategy. 

• Implement the Bank’s business development strategy at branch level including growth in customer base, NFI, liabilities and assets to maximize profitability 

• Oversee customer service delivery to maximize acquisition and retention. 

• Monitor and manage Operation and Business Risks to maximize profitability and reduce exposures. 

• Maintain security of staff and assets at the branch. 

• Provide leadership, direction and pace to branch team. 

• Build, develop and maintain a high-performance culture. 

• Identify knowledge gaps and recommend training and mentoring initiatives. 

• Act as liaison between branch and other departments / units. 

• Ensure implementation and compliance with policies and procedures 

Knowledge; Skills and Experience required for this Role  

• Bachelor’s degree in a business-related field 

• 7-8 years’ experience 

• Interpersonal skills 

• Organization and planning skill 

• Business networking skills 

• Attention to details 

• Negotiation skills 

• Presentation skills 

• Analytical skills 

• Integrity 

How to Apply
Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 25th August 2024 at 5:00pm. 

Note: “Only shortlisted candidates shall be contacted” 

Assistant Manager-Security and Investigations 

Number of positions: 1 (one) 

Location:
Nairobi with frequent travel to the branches  

Purpose of the Job:
The position will be responsible for undertaking fraud and forensic investigations in line with the banks security policy and best practices 

Reports to: Senior Manager, Safety, Security & Investigations 

Job Description 

• Monitor and report any lapses in the implementation of the Bank wide fraud policy.  

• Carry out fraud and forensic investigations for the bank on all matters pertaining to security breaches and report appropriately. 

• Provide administrative support in following up of court cases ensuring proper documentation of investigation files. 

• Collaborate with relevant internal stakeholders to ensure appropriate security incident management.  

• Develop training programs and train staff on fraud detection, prevention, mitigation and reporting 

• Proactively collect intelligence for security/safety of bank assets and mitigation of fraud incidents. 

• Ensure all fraud records, files, internal and external correspondence are well maintained. 

• Represent the department in all matters of investigations.  

• Conduct vetting of all new staff joining the bank 

• Any other official duty that may be assigned from time to time 

Knowledge: Skills and Experience required for this Role  

• Bachelor’s degree in forensics and Fraud investigation, security management or any other related course 

• Certified Fraud Examiner (CFE) course is an added advantage 

• 5-6 years Working experience, experience in a financial institution is a plus 

• Licensed private security regulatory authority certification 

• Good understanding of the relevant regulatory framework 

• Excellent writing and communications skills. 

• Organization skills 

• Confidentiality  

• Integrity 

• Analytical skills.   

• Proficiency in MS Office  

• Product Knowledge  

• People Management skills.  

• Systems knowledge 

How to Apply 
Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 25th August 2024 at 5:00pm. 

Note: “Only shortlisted candidates shall be contacted” 

Senior Relationship Officer – Chama Banking 

Location: Machakos, Wote, Nairobi 

Purpose of the Job: 

The main responsibility of the jobholder will be to ensure growth in clientele, loan book, deposits, non-funded income and active relationship management of Chamas and Saccos. 

Reports to: Branch Manager 

Job Description 

• Recruitment of new Chama’s and individual customers. 

• Deposit mobilization both from Chamas, Sacco’s, different entities and individuals. 

• Appraise loan proposals for Chamas and Saccos customers and submit for review, approval and disbursement 

• Customer portfolio management 

• Maintaining quality loan book 

• Attending to Chama and Sacco meetings to cascade bank products and services 

• Cross-selling of other bank products and services 

• Liaison with the communities including barazas to bring Rafiki bank brand awareness 

• Respond to queries related to Chama & Sacco business and timely resolving of customer issues 

• Offering good customer service to all clients. 

• Any other official duties that may be assigned from time to time 

Knowledge; Skills and Experience required for this Role  

• Bachelor’s degree in a business a related field or equivalent 

• 3-4 years’ experience 

• Good product knowledge 

• Interpersonal skills 

• Presentation skills 

• Negotiation skills 

• Integrity 

• confidentiality 

How to Apply  

Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 25th August 2024 at 5:00pm. 

Note: “Only shortlisted candidates shall be contacted” 

Officer – Service Delivery (Teller) 

Location:
Nairobi Region, Coast Region 

Purpose of the Job: 
The overall purpose of the job is handling daily customer transactions at the teller cubicles adhering to the bank requirements and to the satisfaction of the customer.  

Duties & Responsibilities  

• Accurately handle cash and cheques payments in a way that maximizes customer satisfaction after careful verification of all requirements  

• Receive cash and cheque deposits, verifying amounts, authenticity of currency and all other such requirements  

• Post customer transactions to record transactions and issue dully stamped receipt for the same and ensure daily balancing  

• Examine cheques for endorsement and to verify other information such as dates, bank names, identification of the person receiving payments and legality of the documents  

• Bank accounts opening as and when required  

• Responding to customer queries  

• Preparation of cash repatriation  

• Batching of entries and filing daily  

• Ensuring at the close of the day the cash tallies with the system balance  

• Arrange cash received in cash boxes and coin dispensers according to denominations  

• Cross-selling bank products and onboarding customers  

• Any other official duties that may be assigned from time to time  

Key Competencies, Skills, Qualification and Experience  

• Diploma in banking or related field  

• 1-2 years’ experience  

• Integrity  

• Ability to multitask  

• Keen on details  

• Proficiency in MS Office  

• Good communication and problem-solving skills  

• Interpersonal skills  

• Pleasant demeanor  

 How to Apply  

Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 25th August 2024 at 5:00pm. 

Note: “Only shortlisted candidates shall be contacted” 

Finance Manager – Cost Management 

Number of positions:
1 (one) 

Location:
Nairobi  

Purpose of the Job:
The position will be responsible for cost management, fixed assets management efficiently and effectively to achieve the bank’s strategic goals. 

Reports to:
Chief Finance Officer 

Job Description 

COST MANAGEMENT 

• Formulating and implementing cost management initiatives in line with the bank’s strategy. 

• Reviewing and presenting costs analysis reports to the CFO  

• Perform periodic checks on the accuracy and completeness of the bank’s expenses 

• Preparation of annual expense budgets. 

• Budgetary control. 

PAYMENTS 

• Review for proper documentation and approval of payments as per the finance policy and approval matrix. 

• Service provider relationship management. 

• Ensuring that supplier reconciliations are done, and any outstanding issues resolved on time. 

• Ensuring that payments are processed as per the set SLAs. 

• Ensuring all statutory deductions and taxes are remitted on time. 

• Reviewing and approving payments for subsidiary. 

FIXED ASSETS MANAGEMENT 

• Ensuring that all the new assets are verified and capitalized. 

• Periodic fixed asset verification and tagging. 

• Ensuring that the bank’s assets are insured against potential risks. 

• Preparation of the fixed asset movement schedule monthly. 

RECONCILIATIONS 

• Reviewing monthly supplier reconciliations. 

• Reviewing monthly GL reconciliations for fixed assets and accounts payable. 

• Ensuring that the monthly stock take has been carried out and discussing the reports with the C.F.O. 

• Supporting the audit process both internally and externally by providing all the required information within set timelines. 

STAFF MANAGEMENT 

• Managing direct reports and staff matters e.g. training. 

• Prepare performance contract and BSC for staff 

• Manage staff leave as per agreed leave plan 

Knowledge: Skills and Experience required for this Role  

• University degree in any business-related field or equivalent 

• CPA (K) or equivalent 

• 5 – 6 years’ experience, 3 of which should be in a supervisory role 

• Quantitative and qualitative analytical skills 

• Excellent communication and presentation skills 

• A working knowledge of bank’s operating systems controls and general banking. 

• Leadership skills to motivate and empower the team to reach organizational goals. 

• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards. 

• Performance Management skills to optimize employee productivity. 

• Interpersonal skills to effectively communicate with and manage customer expectations (internal), and other stakeholders who impact performance. 

• Planning & organizing skills to ensure proper management of objectives, tasks and responsibilities of the unit. 

How to Apply
Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 25th August 2024 at 5:00 pm. 

Note: “Only shortlisted candidates shall be contacted” 

The main responsibility of the jobholder will be to Implement and administer operation process policy framework and ensure excellent services to achieve profitability.

Job Description

• Maintain customer service excellence at the branch level.
• Banking hall and call management.
• Custodian of tools of trades and stationaries.
• Branch operational risk management.
• Manage customer onboarding process.
• Cash and float management.
• Ensure security procedures are adhered to and monitor general physical security of the branch.
• People Management.
• Review and action on reports according to laid-down instructions
• Submission of periodic reconciliation reports.
• Cross-sell and up-sell the bank products.
• Grow transactional income at the branch.
• Any other official duty assigned from time to time.

Knowledge; Skills and Experience required for this Role 

• Bachelors’ degree in business related field.
• 5-6 years Working experience
• Interpersonal skills
• Organization skills
• Confidentiality
• Integrity
• Analytical skills.
• Proficiency in MS Office
• Product Knowledge
• People Management skills.

How to Apply

Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 4^th October 2024 at 5:00pm.

Note: “Only shortlisted candidates shall be contacted”